Post by account_disabled on Mar 14, 2024 2:33:02 GMT -6
At the same time its unclear as if they are waiting for action but in fact the case is being worked on by an engineer. There are loading restrictions. When downloading large logs the engineer separately sends a link for downloading. It would be good if it were within the framework of the application something could be thrown into the application itself and upload the large file via the link in the application to a cloud drive bypassing the engineer. Gradually and taking into account feedback they began to transfer other projects to the new portal change links in letters to authors and participants of requests.
Using them the first thing we did was introduce users to the new portal. And the next step was to put a banner Buy Email List on the old Jira portal that soon nothing would happen here we were moving. Clients tried to use the old portal until the last minute force of habit. There were situations when they came to the service manager and asked to do it as it was because it was unusual. We didnt wait for everyone to get used to it we closed our old portal when we were sure that we had collected and taken into account all the constructive criticism. A tough step but will always stick to the old and familiar. And its easier to pull the trigger than to maintain two versions of the application indefinitely.
The main features and benefits of the client portal However the difficulties were worth it. Now the portal provides complete and timely information to the client. The interface reflects in detail everything that happens with the application. For example previously the portal notified the client that the spare part had been sent. Now the delivery stages are displayed in the interface. Plans include integration with courier services and tracking of shipments. The customer now has the opportunity to escalate the request draw attention to it or cancel it. Clients said that they dont use comments because its inconvenient. Now the entire comment history is displayed in the interface. There are attachments and downloads you can select the required fields view all applications from your organization and download them.
Using them the first thing we did was introduce users to the new portal. And the next step was to put a banner Buy Email List on the old Jira portal that soon nothing would happen here we were moving. Clients tried to use the old portal until the last minute force of habit. There were situations when they came to the service manager and asked to do it as it was because it was unusual. We didnt wait for everyone to get used to it we closed our old portal when we were sure that we had collected and taken into account all the constructive criticism. A tough step but will always stick to the old and familiar. And its easier to pull the trigger than to maintain two versions of the application indefinitely.
The main features and benefits of the client portal However the difficulties were worth it. Now the portal provides complete and timely information to the client. The interface reflects in detail everything that happens with the application. For example previously the portal notified the client that the spare part had been sent. Now the delivery stages are displayed in the interface. Plans include integration with courier services and tracking of shipments. The customer now has the opportunity to escalate the request draw attention to it or cancel it. Clients said that they dont use comments because its inconvenient. Now the entire comment history is displayed in the interface. There are attachments and downloads you can select the required fields view all applications from your organization and download them.